Frequently Asked Questions
Everything you need to know about powering your devices.
Does my mophie product come with a warranty?
Yes, all mophie products are covered by a two-year limited warranty from the date of purchase against defects in materials and workmanship under normal use.
How do I register my product for warranty coverage?
You can register your product on our website by creating an account and entering the serial number found on the packaging or the device itself to ensure a seamless claims process.
What is the return policy for online orders?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund.
Are mophie wireless chargers compatible with all smartphones?
Our wireless chargers are designed to work with any Qi-enabled device, including the latest iPhone and Samsung Galaxy models. Please check your specific device specifications for Qi compatibility.
How long does shipping take within the United States?
Standard shipping typically takes 3 to 5 business days. We also offer expedited and overnight shipping options at checkout for faster delivery.
What should I do if my power bank is not holding a charge?
First, try using a different wall adapter and cable to charge the unit. If the problem persists, please contact our customer support team to initiate a troubleshooting session or a warranty claim.