Returns & Exchanges

At mophie, we stand by the quality of our power solutions and offer a 30-day money-back guarantee for all products purchased directly through our website. If you are not completely satisfied with your purchase, you can return your item in its original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Shipping Label

  Once your request is approved, we will provide a prepaid shipping label via email to ensure your electronics are tracked safely back to our facility.

• 3.
  Pack Your Device

  Place the product and all original accessories into the original box or a secure shipping container to prevent damage during transit.

• 4.
  Receive Refund

  After our technicians inspect the returned hardware, your refund will be processed to your original payment method within 7-10 business days.